Frequently Asked Questions

Shipping & Returns

Where do you ship from?

We’re based in Ashgrove, Brisbane and we ship directly from there
When do you dispatch orders?

Orders are dispatched within 24 hours, unless orders are placed on a public holiday or weekend, they’re dispatched the next business day.
How do I track my order?

Once your order has been dispatched, you’ll receive a dispatch notice including your Australia Post tracking number

What is your return policy?

We offer hassle-free returns within 14 days. Items must be unused and in original packaging. It is the responsibility of the buyer to cover return postage costs.

General FAQs

Do you sell Gift Cards?

Yes, absolutely. We can email a digital Gift Certificate if you cannot come in store. Search ‘Gift Voucher’ to find.
Do you have a bricks and mortar store I can visit?

Yes our store is located at 20 Stewart Road, Ashgrove, Brisbane. We’re open 7 days M-F 9-5, Sat 9-4, Sun 9-1. We’d love to see you soon.